Frequently Asked Questions

You will be emailed a link to your department's private Google Drive Folder, where you will upload your pre-named photos. Please upload images in jpeg or your standard cellphone format.

jpeg or standard cellphone format

*Please do not send images in a pdf format as it negatively affects the quality.

You will need to type up and email them as a PDF to SetYourCityOnFire@gmail.com or upload them into your department's private Google Drive Folder.

Once SYCOF has completed a rough draft of your video, we will send a link to your organization's private Google Drive Folder where you will be asked to review your video (the videos will be viewable but not yet downloadable). Included in the link will be a Approval/Alterations Form with three sections (a separate form is required for each video):

• Section #1 - Approval: Fill out this form if no changes need to be made and you are ready to proceed with payment in order to receive your video's downloadable link.

• Section #2 - Minor Alterations: Minor changes such as color, size, or location of elements​​ are included in your initial quote, fill out this form to request such changes. After Set Your City On Fire has received your signed Approval/Alterations Form, an updated rough draft of your video will be placed in your private Google Drive Folder. After reviewing the updated video, you will need to send an updated Approval/Alterations Form and email it to Set Your City On Fire. A limit of 5 Minor Alterations may be sent per video before additional charges will apply.​

• Section #3 - Add-Ons or Significant Structural Changes: Fill out this section to request significant structural changes such as changing the background picture (even if it is a different angle of the same building) or adding additional elements (i.e smoke or fire).

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Please fill out the section that is most appropriate and email it to SetYourCityOnFire@gmail.com.

MP4

You will receive all videos via your department's private Google Drive Folder. You will not be able to download videos until payment has been authorized.